Intent Detection

Definition

Intent detection is the process of understanding a user’s goal or need from their input, commonly utilized in AI chat and voice systems. It helps businesses decipher customer intentions to provide tailored responses and actions, enhancing customer satisfaction and interaction efficiency.

Example

In a home-services scenario, intent detection can identify whether a customer is requesting a plumbing repair, an electrical service, or a cleaning appointment based on their message or voice command. This allows businesses to route the request to the appropriate department swiftly, ensuring prompt and accurate service delivery.

Learn more: Intent Detection